Terms of Use
1. Who we are and what these terms cover
The app "Shackles.io: LOLER Log" (the "app") is provided by ML Upskill Agents UG (haftungsbeschränkt), Hohe Straße 13, 92249 Vilseck, Germany ("we", "us" — full company details in the Legal Notice). These terms apply to your use of the app.
If you downloaded the app from Apple's App Store, your licence to use it is Apple's standard Licensed Application End User License Agreement (EULA), and these terms supplement it with the app-specific points below. If you downloaded it from Google Play, the Google Play Terms of Service apply to the download and these terms govern your use of the app. If these terms conflict with a store's terms on a point the store's terms are entitled to govern, the store's terms prevail on that point.
2. Your licence
We grant you a non-exclusive, non-transferable licence to install and use the app on devices you own or control, for your own record-keeping (personal or business). You may not copy, modify, redistribute or reverse-engineer the app except where the law expressly permits it.
3. What the app does — and what it does not do
The app is a record-keeping tool. It records thorough-examination and inspection data entered by you, tracks when recorded examinations fall due, and generates reports from what you have recorded.
The app does not:
- perform, verify or certify thorough examinations or inspections — those are carried out by your competent person;
- provide legal advice; or
- guarantee compliance with LOLER 1998 or any other regulation.
You (or your business) remain the duty holder under the Lifting Operations and Lifting Equipment Regulations 1998, and using the app does not discharge any of the duty holder's obligations. Reports generated by the app reproduce the information you recorded; they are your records, not an official document of any authority.
4. Reminders
Reminders are local notifications scheduled on your device. The operating system can delay or suppress notifications (for example in focus modes, under battery optimisation, or after a restart), so we cannot guarantee a reminder will fire or be seen. Do not rely on the app as your only mechanism for tracking examination or inspection dates.
5. Your data and backups
All data you record lives only on your device (see the privacy policy). We have no copy. You are responsible for making backups and exports; if your device is lost, damaged or wiped and you have no export or backup file, your records are gone and we cannot recover them.
6. Free tier, subscription and lifetime unlock
- Free tier: the app is free for up to 15 kit items, with all features available.
- Subscription: £1.99 per month (incl. VAT) after a 1-month free trial. The subscription auto-renews monthly until cancelled. You manage and cancel it in your App Store or Google Play account settings; cancelling before the trial ends means you pay nothing. Prices shown at the store checkout are authoritative.
- If your subscription lapses: the app becomes read-only — you can no longer add routine records or new items beyond the free tier, but everything you already recorded remains viewable and exportable without further payment.
- Lifetime unlock: a one-time purchase of £19.99 (incl. VAT). "Lifetime" means the current app's paid features, for as long as ML Upskill Agents UG makes the app available on supported operating-system versions. It is not a promise of perpetual availability, of future updates or new features, and it is not tied to your lifetime.
7. Purchases and refunds
Purchases are billed by Apple or Google under their own terms, not by us. Refunds are handled through the stores' processes:
- Apple App Store: request a refund at reportaproblem.apple.com (Apple decides App Store refunds).
- Google Play: see Google Play's refund process; for purchases older than 48 hours you can also contact us and we can issue a refund through Google Play.
Nothing in these terms limits the refund or cancellation rights the stores or the law give you. Your statutory rights are not affected.
8. Our responsibility to you
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence — or affects your statutory rights as a consumer, including the right to digital content that is of satisfactory quality, fit for purpose and as described.
Subject to that: the app is a record-keeping tool, and we are not responsible for losses that result from equipment not being examined, inspected, maintained or withdrawn from service — those obligations rest with the duty holder and the competent person, and the app does not take them over (see section 3). We are also not responsible for loss of records you did not back up or export (see section 5), or for losses that were not a foreseeable result of our breaking these terms.
9. Changes
We may update the app and these terms. If we make material changes to these terms, we will update this page and its effective date; where a change affects an active purchase, the store's rules on changes also apply. The description of what a purchase includes at the time you buy it is the one that binds us.
10. Governing law
These terms are governed by the law of England and Wales. If you live in another country, you also keep the protection of any mandatory consumer-protection rules of the country you live in that cannot be departed from by agreement, and nothing in this clause takes those protections away from you.
11. Contact
Questions about these terms: info@upskillagents.com — or see the support page.