Support

Help with the app Shackles.io: LOLER Log.

Contact us

Email support@shackles.io — or the company address, info@upskillagents.com, which also reaches us.

ML Upskill Agents UG (haftungsbeschränkt)
Hohe Straße 13
92249 Vilseck
Germany
Phone: +49 156 79602536

We aim to reply within a few business days.

Helpful to include: the app version (shown in the app's settings), your device model and operating-system version, and what you expected to happen versus what happened. You never need to send us your records or any personal data — support works without them.

Frequently asked questions

Where is my data stored?

On your device, and only there. There is no account and no cloud copy, so we cannot see, recover or restore your records — please use the app's export and backup features regularly. Details in the privacy policy.

How do I back up or export my records?

In the app, use the export options to save PDF or CSV copies of your records, and create a local backup file from the app's settings — then store it somewhere safe of your choosing (for example your files app or a cloud drive).

How do I restore my purchases?

Reinstalled the app or moved to a new device? Open the app's paywall or settings and tap Restore purchases while signed in to the same App Store or Google Play account you bought with. Your subscription or lifetime unlock will be restored; your records come back via your own backup file.

How do I cancel my subscription?

Subscriptions are managed by the store, not by us, and cancelling takes effect at the end of the paid (or trial) period:

iPhone/iPad: Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions.
Android: Play Store app → profile → Payments & subscriptions → Subscriptions, or play.google.com/store/account/subscriptions.

Cancel before the free trial ends and you pay nothing.

What happens if my subscription lapses?

The app goes read-only: you can't add routine records or items beyond the free tier, but everything you already recorded stays viewable and exportable, free. Your records are always yours.

How do refunds work?

Billing is handled by Apple and Google, not by us:

App Store: request a refund at reportaproblem.apple.com — Apple reviews and decides App Store refund requests.
Google Play: within 48 hours of purchase, request a refund from Google (see Google Play refunds). After 48 hours, email us — we can issue Play refunds from our side.

Your statutory rights are not affected.